How do I prepare the headset if I'm returning it for repair?
Before sending in the headset for repair, remove the following accessories and store them for safekeeping:
Follow these steps to properly detach the accessories from the headset:
Peel off the face cushion starting from both ends until it detaches from the headset.
Carefully pry open the compartment cover from its flap. Pull the cover out to access the ports on the headset.
Unplug the headset cable.
After removing the accessories, the headset you'll send for return should look like the following: