How do I prepare the headset if I'm returning it for repair?

Before sending in the headset for repair, remove the following accessories and store them for safekeeping:
1 Face cushion
2 Compartment cover
3 Headset cable

Follow these steps to properly detach the accessories from the headset:

  • Peel off the face cushion starting from both ends until it detaches from the headset.
  • Carefully pry open the compartment cover from its flap. Pull the cover out to access the ports on the headset.
  • Unplug the headset cable.
After removing the accessories, the headset you'll send for return should look like the following:
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