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Resetting your headset (factory reset)

If your headset has a persistent problem that cannot be solved, you can perform a factory reset. A factory reset reverts the headset to its initial state—the state before you turned on the headset for the first time.
Important: Factory reset will remove all data from the headset, including images, videos, and other files, downloaded apps, your accounts, system settings, as well as save data and other types of personal data. Be sure to back up any data and files you want to keep before you do a factory reset.
  1. From Home, select Settings.
  2. Select Advanced.
  3. Select Reset.
Submit
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