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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- How can I make VIVE AI do what I ask?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- What should I do if I can't play music on VIVE Eagle?
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Lenses and eye safety
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Media recording
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
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Appendix
What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
This is a known issue with Google Gemini. If you hear either of these messages after asking
VIVE AI to do something, please try the following:
- Check that your glasses are connected to VIVE Connect on your phone. See Connecting your glasses for details.
- In the mobile Gemini app, tap your account avatar and then go to
Settings > Google Assistant features in Gemini. Turn
Use Google Assistant features off, then back on.
- If the above steps don't fix the issue, uninstall the mobile Gemini app from your phone and reinstall it.
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