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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the status LED stays at pulsing white and won't change to flashing white?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
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Maintenance
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Appendix
How can I make VIVE AI do what I ask?
For
Android phone users,
VIVE AI needs to work with the Gemini phone assistant to complete some tasks. To enable this, you'll need to connect Gemini with specific apps.
- Open the Gemini mobile app.
- Tap your account avatar in the upper-right corner.
- Tap Apps.
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Under each heading, check what Gemini can do with the app.
Tip: For some apps, you'll see Learn more. Tap it to see what Gemini can do and not do when connected to the app.
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Turn on the
On/Off switch next to the app you want Gemini to connect to.
For example, if you want VIVE AI to be able to create a new calendar event or task, turn on Google Workspace under Productivity. If you want it to be able to control your Google smart home devices, turn on Google Home under Device Control.
Note:
- For Android users, please make sure to turn on Use Gemini without unlocking in the Gemini app settings. In the Gemini mobile app, tap your account avatar, and then go to Settings > Gemini on lock screen.
- For iOS users, please make sure to turn on Allow Siri When Locked in Settings > Siri.
- Please make sure Gemini or Siri is set to the same language as VIVE Connect.
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