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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the status LED stays at pulsing white and won't change to flashing white?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
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Maintenance
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Appendix
Cleaning VIVE Eagle
Keep
VIVE Eagle clean and hygienic with a few simple tips.
Do's

- Use a dry cloth to remove dust and dirt.
- Dampen a cloth with a neutral and soft cleaner to wipe down the hard plastic of the glasses.
- Use a dry cloth to pat-dry the frame.
Don'ts

- Don’t spray or pour liquid directly on your glasses.
- Don't submerge your VIVE Eagle in liquid.
- Don't use other cleaning agents, such as bleach or alcohol, especially on the frame and temples.
Cleaning the lenses

- Use a damp cloth and mild soap to clean the lenses, then dry them with a soft, clean cloth.
- Don't use solvents (for example, acetone or alcohol in high concentration level) or aggressive detergents which may alter the features of the lenses.
- Avoid waterless cleaning, since dirt particles might scratch the lens.
- Don't clean sunglass lenses with clothing, towels, or paper.
- Don't use commercial glass or household cleaners for cleaning the lenses.
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