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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- What should I do if I can't play music on VIVE Eagle?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
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Lenses and eye safety
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Media recording
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
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Appendix
While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
If you don't see your
VIVE Eagle under
Saved devices in your phone's
Bluetooth settings, try restarting both your phone and glasses.
If the same message still appears after restarting both devices, please do the following.
Important: This procedure will delete your phone's
Bluetooth and
Wi-Fi settings, including all saved devices and networks. Before proceeding, try restarting both your phone and glasses first.
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On your phone, go to
Settings > System > Reset options.
Note: If you can't find this path on your phone, try searching for Reset options on your phone's Settings screen.
- Tap Reset Bluetooth & Wi-Fi > Reset.
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