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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI chats
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the status LED stays at pulsing white and won't change to flashing white?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
- My glasses are connected to VIVE Connect but I still can't update my glasses or import media, what should I do?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
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Maintenance
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Appendix
Managing VIVE AI chats
Viewing AI chat details
Tapping any item on the thread expands the AI chat, allowing you to view the full details and access more options.
Sharing an AI chat
You can share an AI chat as a PNG file.
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, scroll down to
AI chats, and then tap the chat you want to share.
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Tap
> Share.
- Select the app you want to use for sharing.
Saving an AI chat image
If your AI chat includes an image, you can save it to your phone's photo library.
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen , scroll down to
AI chats, and then tap the chat with the image you want to save.
- Tap the image thumbnail.
- Tap Save image.
Setting a chat as an AI button action
You can set an existing chat with
VIVE AI as a custom action for the AI button. Once set, pressing the button will automatically trigger
VIVE AI to perform this action.
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen , scroll down to
AI chats, and then tap the chat you want to set.
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Tap
> Assign to AI button.
- Enter a Name for your custom action and what you want VIVE AI to do in Action.
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Tap
Assign to AI button.
Tip: You can tap Save only to add it as a custom action that you can use at a later time.
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