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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the status LED stays at pulsing white and won't change to flashing white?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
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Maintenance
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Appendix
Pairing and unpairing your glasses
Pairing your
VIVE Eagle with
VIVE Connect allows you to send media to your phone and access
VIVE AI functions.
Pairing your glasses
Important:
- Initializing the pairing process automatically clears any stored data on your glasses. If your VIVE Eagle is currently paired with a different phone, make sure to import all media beforehand to prevent losing any important data.
- Make sure that your phone has Bluetooth turned on.
- Launch VIVE Connect on your phone.
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Tap
> Pair new.
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Read the
Terms and License Agreement
and
Privacy Policy and select the box.
Important: You need to agree to the Terms and License Agreement and Privacy Policy to continue.
- Tap Get started.
- Sign in with your HTC account.
- Grant the necessary VIVE Connect app permissions.
- Follow the onscreen instructions.
Unpairing your glasses
Important: Before unpairing your glasses, make sure to import all important media to your phone. Initializing the pairing process automatically clears any stored data on your glasses.
- Launch VIVE Connect on your phone.
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Tap
> Glasses > Unpair.
- Confirm the action by tapping Unpair.
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