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VIVE Desk

Error code Issue Steps to resolve issue
2001 Incorrect GPU setting In a hybrid GPU system, the VIVE Desk server's GPU setting needs to be the GPU where the laptop display is connected to.
  1. Open the NVIDIA Control Panel.
  2. Under 3D Settings, click Manage 3D settings.
  3. On the Global Settings tab, look for Preferred graphics processor and set it to Auto-select.
2002 GPU encoder error. The GPU encoder capabilities don't meet VIVE Desk requirements. Go to Requirements to check if your computer's GPU meets the requirements to run VIVE Desk.
2003 Virtual monitor error
  1. Do one of the following:
    • If your laptop is connected to an external monitor, unplug the monitor.
    • If your PC is connected to more than one monitor, unplug the other monitors.
  2. Restart VIVE Streaming Hub.
2101 NVENC is not supported on GPU Go to Requirements to check if your computer's GPU meets the requirements to run VIVE Desk.
2102 Unable to initialize the encoder Update your graphics card's driver to the latest version.
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