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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the status LED stays at pulsing white and won't change to flashing white?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
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Maintenance
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Appendix
Managing media
You can import photos and videos taken with your
VIVE Eagle to
VIVE Connect and manage them through the app.
Importing media from your glasses
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
.
If your glasses contain any media, a notification appears on top of the screen.
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Tap
Import.
VIVE Connect imports your photos and videos according to your media import settings. For details, see Setting the media import behavior.
Note: If your phone is connected to
Android Auto or
Apple CarPlay, you'll need to disconnect from it first to download media.
Enhancing photos using the AI editor
Every time you import a photo from VIVE Eagle into your VIVE Connect gallery, VIVE AI automatically detects image tilt and allows you to correct it quickly.
- Launch VIVE Connect on your phone.
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Tap
.
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Tap any image with the
icon in the bottom-right corner of the thumbnail.
-
Tap
.
Tip:You can revert the image to its original state by tapping
.
Saving media to your phone
- Launch VIVE Connect on your phone.
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Tap
.
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Tap the photo or video you want to save.
Tip: You can tap and hold to select more than one photo or video.
-
Tap
.
Note: If you save the same photo or video more than once, it will be saved as a duplicate in your phone's photo library.
Tip: You can automate saving a copy of your photos and videos to your phone. For details, see
Setting the media import behavior.
Setting the video duration
Important: The default length of videos captured with
VIVE Eagle is three minutes. You can change this according to your requirements.
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> Photos and videos > Video duration.
- Select a duration.
Setting the media import behavior
When transferring media from your glasses to your phone, all photos and videos are securely saved to the VIVE Connect gallery by default. Uninstalling VIVE Connect or clearing its cache deletes your media. If you want to automatically save a copy of your media to your phone's photo library, turn on Save a copy when importing.
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> Photos and videos.
- Turn on Save a copy when importing.
Deleting media
- Launch VIVE Connect on your phone.
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Tap
.
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Tap the photo or video you want to delete.
Tip: You can tap and hold to select more than one photo or video.
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Tap
.
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Select an option.
Option Description Delete from both The media is permanently deleted from both VIVE Connect and your phone. Duplicates with different file names are retained in your phone's photo library. Delete from VIVE Connect only The media is permanently deleted from VIVE Connect. Saved copies on your device are unaffected.
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