-
Unboxing
- VIVE Focus 3 features
- What's inside the box?
- Charging the headset
- Charging the controllers
- Setting up VIVE Focus 3 for individuals, teams, and small businesses
- Setting up your headset for business and enterprise
- Signing in with your HTC Account
- Putting on the headset
- Wearing the headset with glasses
- Adjusting the IPD on the headset
- Setting up your play area
- Getting titles from VIVE Business AppStore
- Setting up multiple play areas
- Downloading free titles on the headset
-
Getting the most out of your headset
- About the VIVE Focus 3 headset
- About the VIVE Focus 3 controllers
- Pairing controllers
- Inserting a storage card
- Connecting to a Wi-Fi network
- Adding a VPN
- Connecting to a VPN
- Casting your screen
- Taking screenshots and screen recordings
- Adjusting audio settings
- Pairing Bluetooth devices
- Setting up and using Kiosk mode
- Uninstalling content
- Updating the firmware on VIVE Focus 3
- About cleaning and disinfecting VIVE Focus 3
-
VIVE Manager
-
Common solutions
- How can I optimize tracking in my space?
- My headset keeps forgetting my boundary. What can I do?
- What can I do if I can't see my controllers in VR?
- What do the controller buttons do?
- What do the buttons on the headset do?
- What do the LEDs on the battery mean?
- How do I check the power level of my controllers?
- What does the LED on the controllers mean?
- How can I prevent blurriness or dizziness?
- What do I do if my content crashes?
- What do I do if my headset isn't responding?
- Why do I see "Boundary lost" during room setup?
- How do I prepare the headset before returning it for repair?
- How do I reassemble the headset after repair?
- How do I show my streaming video on the VIVE Video playlist?
- Where can I find my screenshots and screen recordings?
What do I do if my headset isn't responding?
If you know your headset is charged, but isn't responding or needs to be restarted, you can manually shut down the headset.
Important: Manual shutdowns will cause all unsaved data to be lost.
- Press and hold the Power button for 3 seconds to initiate a software shut down.
- If a software shut down still doesn't turn off the headset, you can press and hold the Power button for 10 seconds to perform a hardware shut down.
You can then power on the headset normally.
If your headset still won't respond, make sure that it is charged by pressing the Power button briefly. If the indicator shows the battery is charged and your headset still won't respond, contact customer support.
Found this article helpful?
Yes
No
Submit
Thank You!