The controller automatically turns off. What should I do?

Do the following steps to troubleshoot the issue:

  1. Make sure that the controller is charged.
  2. Check that the status light on the controller shows as green, which means that it is paired with the headset.
  3. Plug the USB cable from the link box into another USB 3.0 port on the computer.
  4. Manually update the USB driver on your computer. You can also download and install official driver updates from the website of your motherboard or USB port manufacturer.
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