Nothing's in my cart
Headset and link box
- About the VIVE Pro 2 headset
- Putting on the VIVE Pro 2 headset
- Adjusting the IPD on the headset
- Can I wear my prescription glasses while using VIVE Pro 2?
- Adjusting the lens distance on the headset
- Replacing the face cushion
- Connecting a USB device to the VIVE Pro 2 headset
- Removing the headset earphones
- Replacing the headset earphones
- Reattaching the head pad on the headset strap
- Updating the headset firmware
- What does the status light on the headset mean?
- What is the dual camera used for?
VIVE Link Box (2.0)
Product care and repair
- How do I fix issues such as the display turning black or showing static?
- What can I do to troubleshoot the headset?
- What can I do when the status light on the headset indicates an error?
- What should I do if the headset is not tracked?
- My headset display is blurry. What should I do?
- What can I do to resolve the "headset not found" error?
- My headset can't be detected due to a USB port issue. What should I do?
- After upgrading to Windows 10, VIVE shows as the computer's main monitor. What should I do?
- I'm experiencing skipped frames. What could I do?
- I'm seeing drifting motion or floating objects in VR. What could I do?
- There's no audio when I use my USB Type-C headphones.
- Is there a way to also hear from the computer what's in VR?
- What can I do if the headset's dual camera won't turn on?
- What should I do if there's cracking noise from the headset earphones?
- What can I do if the headset connection status is unstable?
- While the headset is connected, my PC beeps when rebooting.
Base Station 2.0
- About SteamVR Base Station 2.0
- Installing SteamVR Base Station 2.0
- Tips for setting up SteamVR Base Station 2.0
- How many SteamVR Base Stations 2.0 can I use in a single setup?
- What things should I consider when installing more than two SteamVR Base Stations 2.0?
- Setting up additional base stations
- What are the minimum and maximum play area when using more than two SteamVR Base Stations 2.0?
- My available space has an irregular shape. Can I still set up more than two SteamVR Base Stations 2.0?
- Can I use an odd number of SteamVR Base Stations 2.0?
- Configuring the base station channels
- How can I check which base stations are currently in use?
- Using the mounting kit to install SteamVR Base Station 2.0
- Cleaning the base stations
Base Station 1.0
Base Station 1.0 and 2.0 FAQs
- About VIVE Controllers (2018)
- Charging the controllers
- Turning the controllers on or off
- Pairing the controllers with the headset
- Attaching the lanyards to the controllers
- Updating controller firmware
- What does the status light on the controllers mean?
- What should I do if a controller is not tracked?
- How do I know which controller is not tracked?
- What can I do if the controller trackpad is oversensitive?
- What should I do if my controller won't turn on?
- The controller automatically turns off. What should I do?
- How do I recover my controller after an interrupted update?
- What is the play area?
- Choosing the play area
- Planning your play area
- Setting up a standing-only play area
- Setting up a room-scale play area
- Verifying your setup
- After setting up, how do I turn the VIVE system on?
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Can seated/standing-only experiences work at room scale?
- How do I fix download errors during VIVE Setup installation?
- I can't complete the room setup. What should I do?
System Dashboard settings
Adjusting the IPD on the headset
Interpupillary distance (IPD) is the distance between the centers of your eyes.
If you don't know your IPD, see How can I find my IPD?. Use this measurement as a guide to adjust the distance between the lenses of the headset so that you'll have a better viewing experience.
To increase the distance between the lenses, rotate the IPD knob clockwise. To decrease, rotate the IPD knob counterclockwise.
As you adjust the IPD, you'll see a prompt indicating the current distance between the centers of the lenses.
Why is accurate IPD important?
Accurate IPD settings help get a clear image and reduce eye strain.
The headset lenses focus images toward their optical center. This is sometimes called the "sweet spot" in the VR industry. By adjusting the IPD knob, you can tune the sweet spot for the most comfortable view. Misaligned IPD and improperly adjusted headsets are common causes of blurry images, dizziness, and eye strain.
How can I find my IPD?
There are several ways to estimate your IPD.
The most accurate way to determine your IPD is to consult a professional optometrist or eye doctor. You can also estimate your IPD by doing any of the following:
- Use a ruler and a mirror. See below for detailed instructions.
- Through experimentation. See below for detailed instructions.
- Using third-party apps or websites.
Note: Third-party apps or websites may collect personal data. HTC cannot guarantee accuracy of third-party apps or websites in measuring IPD.
Estimating your IPD in a mirror
You can estimate your IPD with a ruler and mirror.
This method requires a millimeter ruler.
Stand directly in front of a mirror, and then hold the ruler up to your eyes.
Make sure that the ruler is level. If you're using a flexible ruler, make sure not to bend it.
Align the zero mark with the center of your pupil.
You may need to close your other eye to get a clear measure.
Check the millimeter mark on the other eye. You may need to close the first eye to get a clear measure.
- Make a note of your IPD measurement. You may want to recheck several times to make sure your reading is accurate.
Tip: You can also ask a friend to help you measure instead of using a mirror. Make sure you're looking straight ahead while they measure.
Estimating your IPD through experimentation
You can estimate IPD by trying different settings. This method is very convenient, but might be less accurate.
- While wearing the VR headset, focus on text or lines at the center of view. If no text is present, open a screen in VR with text.
- Adjust the IPD knob until the text is clear. Note the number for future use.
- If the image in one eye is clearer than the other, adjust the headset position. Repeat until images are clear for both eyes.