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What should I do when the phone controller disappears or doesn't work in VR?

If the phone controller suddenly disappears, it may be for one of the following reasons:
  • VIVE Flow got disconnected from your phone. Make sure the VR glasses and your phone are connected via Bluetooth.
  • The VIVE app closed unexpectedly. Some phones automatically close apps when they detect that the app is running in the background. To resolve this, you'll need to change your phone's power management settings so the VIVE app can run uninterrupted in the background. The table below shows where the applicable power management setting is on some common phones. If you have trouble finding it, consult your phone's user guide.
Phone manufacturer Power management setting path
ASUS
  1. Go to Settings > Apps & notifications > See all XX apps > VIVE > Battery > Battery optimization.
  2. Select All apps from the drop-down, and then find and tap VIVE.
  3. Select Don't optimize, and then tap Done.
Huawei
  1. Go to Settings > Battery > App launch.
  2. Turn off the VIVE On/Off switch.
OnePlus
  1. Go to Settings > Battery > Battery optimization.
  2. Tap VIVE, and then tap Don't optimize.
Oppo or realme
  1. Go to Settings > Battery > App battery management > VIVE and enable Allow background activity and Allow auto launch.
  2. Go to Settings > Battery > More battery settings > Optimize battery use > VIVE and enable Don't optimize.
vivo
  1. Go to Settings > Battery > Background power consumption management.
  2. Tap VIVE > Don't restrict background power usage.
Xiaomi
  1. Go to Settings > Battery & performance > App battery saver.
  2. Tap VIVE > No restrictions.
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