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VIVE
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< VIVE VIVE Support
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Headset and link box

  • Headset
    • About the VIVE headset
    • Putting the headset on
    • Using the IPD knob on the headset
    • Can I wear my prescription glasses while using VIVE?
    • Adjusting the lens distance on the headset
    • Connecting a USB device to the headset
    • Unplugging the 3-in-1 cable and audio cable from the headset
    • Replacing the face cushion
    • Replacing the nose rest
    • Replacing the headset buckle
    • Updating headset firmware
    • What does the status light on the headset mean?
  • Link box
    • About the link box
    • Connecting the headset to your computer
    • When should I use the Mini DisplayPort on the link box?
    • Restarting the link box
  • Deluxe Audio Strap
    • About Vive Deluxe Audio Strap
    • Attaching Vive Deluxe Audio Strap to the headset
    • Wearing the headset with the Vive Deluxe Audio Strap
    • Removing the earphones from the strap
    • Replacing the earphones on the strap
    • Replacing the Vive Deluxe Audio Strap cushion
    • Cleaning the Vive Deluxe Audio Strap cushion
  • Business Edition
    • What is VIVE Business Edition (BE)?
    • What is the difference between VIVE and Vive BE?
    • What happens if I buy the consumer version and use it commercially?
    • How much will Vive BE cost?
    • Is there a discount for bulk orders of Vive BE?
    • Is there a minimum or maximum number of Vive BE systems that I can purchase?
    • What are the shipping options available?
    • Will I get an expected delivery date when I place my order?
    • Is the buyer’s remorse process and period of time the same for Vive BE?
    • My business doesn’t want to use Steam or VIVEPORT, can we create a custom VR program?
  • Product care and repair
    • Caring for your VIVE
    • Cleaning the face cushion
    • Cleaning the headset lenses
    • How do I prepare the headset if I'm returning it for repair?
    • How do I reassemble the headset after repair?
  • Troubleshooting
    • What can I do to troubleshoot the headset?
    • What can I do when the status light on the headset indicates an error?
    • What should I do if the headset is not tracked?
    • My headset display is blurry. What should I do?
    • What can I do to resolve the "‍headset not found"‍ error?
    • My headset can't be detected due to a USB port issue. What should I do?
    • After upgrading to Windows 10, VIVE shows as the computer's main monitor. What should I do?
    • I'm experiencing skipped frames. What could I do?
    • I'm seeing drifting motion or floating objects in VR. What could I do?
    • What should I do if I don't hear a sound while using the audio cable?
    • Is there a way to also hear from the computer what's in VR?
 
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