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VIVE Streaming app in headset

Error code Issue Steps to resolve issue
912 Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Streaming Hub and the VIVE Streaming service are installed on the computer (https://dl.vive.com/vshubpc). Select OK to retry. If the problem persists, do the following:
  • Check that the USB cable is connected to the headset and computer.
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB port on your computer.
  • Make sure your computer's and router's firewall are not blocking connections from VIVE Streaming.
921 Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again. VIVE Streaming failed to receive video frames and timed out after multiple retries. Try the following:
  • Unplug the USB cable from your computer and then plug it again.
  • Unplug the USB cable from your computer and plug it to a different USB port on your computer.
  • If you've just updated the graphics driver, restart your computer, and try again.
  • If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Streaming was working fine.
  • In VR, quit the VIVE Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu. Then, launch VIVE Streaming again.
931 Driver not found. Driver not detected. Check your computer and try again.
  • The VIVE Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Streaming is not blocked.
  • VIVE Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Streaming.
  • Make sure SteamVR is updated to the latest public release.
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