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What can I do if I have trouble with the eye tracking software?

If you have trouble with eye tracking, you can restart your headset and the tracking software. This might be helpful if you encounter a sudden loss of eye tracking, related error messages, or are unable to run the calibration tool.
  1. From your computer system tray, right-click the SR_Runtime tray icon and then click Exit.
  2. Turn off your headset by pressing the Power button on the link box.
  3. Wait at least five seconds, and then press the Power button on the link box again to your headset back on.
  4. On your computer, restart SR_Runtime.
Tip: If you can't find the eye tracking software, make sure it's been installed correctly. See Installing the eye tracking software.
 
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