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What do the error codes and messages mean? What can I do?
Check the error code associated with the issue, and then try to resolve the error with the suggested steps.
|Error code||Issue||Steps to resolve issue|
|001||Headset is not connected.||
|002||VIVE Console needs to be restarted.||
|003||DisplayPort cable is disconnected or no video stream detected.||
If the issue persists, try updating your GPU driver to the latest version.
|005||Make sure front cover is firmly attached to the headset.||Make sure front cover is firmly attached to the headset.|
|006||DisplayPort connection is not stable.||
|007, 008||ROM checksum failed. Try again after updating the software.||
|009||The USB cable must be connected to a USB 3.0 or higher port on the computer.||
|010||No audio coming from the headset.||
|100||USB hub update failed.||
|101||Audio update failed.||
|102, 106, 107, 108||Headset firmware update failed.||
|103||Controller firmware update failed.||
|105||Headset not connected.||
|109, 110, 111, 112||Camera firmware update failed.||
|200||The headset cannot be detected. Make sure that cables are properly connected and then restart the headset.||Make sure the cables between the headset, link box or converter, and computer are all properly connected and then restart the headset.|
|201||The headset display cannot be detected. Make sure that the headset cable is properly connected.||Make sure the headset cable is properly connected.|
|202||Calibration data is lost. For assistance on how to fix this, contact Customer Care.||Contact Customer Care.|
|203, 205, 206, 207||Oops! This should not happen. Re-install VIVE software to fix this.||Re-install the VIVE software.|
|208||Update VIVE software and firmware to fix this.||Update both the VIVE software and firmware.|
|209||The server is disconnected. Restart VIVE Console to fix this.||
|210||The compositor is disconnected. Restart VIVE Console to fix this.||Restart VIVE Console.|
|211||Check that your GPU driver is updated to the latest version.||Make sure your GPU driver is updated to the latest version.|
|212, 213,214||Restart VIVE Console to fix this [error ID number].||Restart VIVE Console.|
|215||Please update graphics card driver.||Update your graphics card driver to the latest version.|
|216||Please check that SteamVR was installed properly or has finished updating.||Make sure SteamVR was installed properly or has finished updating.|
|217||SteamVR has encountered an unexpected problem. Restart VIVE Console to fix this.||Restart VIVE Console.|
|218||The VIVE Cosmos camera is being used by another application.||
|219||The VIVE Cosmos headset can't be recognized when SteamVR is in safe mode.||Disable
SteamVR safe mode, and restart
SteamVR. If the problem persists, do the following:
|220||There is a compatibility problem with the DisplayPort connection (HDCP error)||
If you're using an MSI notebook, go to MSI's technical support web page for help on how to update your notebook to the latest V-BIOS.
If you're not using an MSI notebook, submit a report using VIVE Console. In VIVE Console, go to Settings > Troubleshooting > Report issue.
|221||The front cover has been changed. Restart VIVE Console to fix this.||Restart VIVE Console.|
|222||The headset cannot be detected. Make sure the USB cable is properly connected.||Make sure the USB cable is properly connected on the link box and/or computer.|
|223||Make sure the headset's camera firmware is updated to the latest version.||
|224||You've exceeded the maximum number of monitors.||There's a limit to the number of monitors you can connect to your graphics card. Connect at most 3 monitors.|
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