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Headset and link box
- About the VIVE Pro HMD
- Putting on the VIVE Pro HMD
- Adjusting the IPD on the headset
- Can I wear my prescription glasses while using VIVE Pro?
- Adjusting the lens distance on the headset
- Replacing the face cushion
- Connecting a USB device to the VIVE Pro HMD
- Removing the headset earphones
- Replacing the headset earphones
- Reattaching the head pad on the headset strap
- Updating the headset firmware
- What does the status light on the headset mean?
- What is the dual camera used for?
Product care and repair
- What can I do to troubleshoot the headset?
- What can I do when the status light on the headset indicates an error?
- What should I do if the headset is not tracked?
- My headset display is blurry. What should I do?
- What can I do to resolve the "headset not found" error?
- My headset can't be detected due to a USB port issue. What should I do?
- After upgrading to Windows 10, VIVE shows as the computer's main monitor. What should I do?
- I'm experiencing skipped frames. What could I do?
- I'm seeing drifting motion or floating objects in VR. What could I do?
- Can I use the USB Type-C earphones that came with my HTC phone?
- Is there a way to also hear from the computer what's in VR?
- What can I do if the headset's dual camera won't turn on?
- What should I do if there's cracking noise from the headset earphones?
- What can I do if the headset connection status is unstable?
- The headset display suddenly turns blank. What can I do?
- How do I install the driver updates for the VIVE Pro dual camera on Windows 7?
- About the VIVE base stations
- Installing the base stations
- Tips for setting up the base stations
- Using the mounting kit
- Updating base station firmware via cable connection
- Updating base station firmware via Bluetooth
- What does the status light on the base stations mean?
- What should I do if any of the base stations is not detected?
- Can I use the older version of the base stations together with SteamVR Base Station 2.0?
- Which VIVE hardware is compatible with my base stations?
- Do I need to use the sync cable?
- Are the base stations covered by warranty if accidentally damaged?
- When VIVE Pro is in use, my TV remote isn't working. What can I do?
- About the VIVE controllers
- Charging the controllers
- Turning the controllers on or off
- Pairing the controllers with the headset
- Attaching the lanyards to the controllers
- Updating controller firmware
- What does the status light on the controllers mean?
- What should I do if any of the controllers is not tracked?
- How do I know which of the controllers is not being tracked?
- What can I do if the controller's trackpad is oversensitive?
- What should I do if my controller won't turn on?
- The controller automatically turns off. What should I do?
- My controller won't turn on after I accidentally unplugged it during firmware update. What should I do?
- What is the play area?
- Planning your play area
- Choosing the play area
- Setting up VIVE Pro HMD for the first time
- Setting up a standing-only play area
- Setting up a room-scale play area
- Resetting the play area
- Verifying your setup
- After setting up, how do I turn the VIVE system on?
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Will VR apps that are for limited spaces or stationary experiences only work with a room-scale setup?
- How do I resolve download errors during VIVE Setup installation?
- I can't complete the room setup. What should I do?
System Dashboard settings
- Downloading and installing the VIVE phone app
- Pairing your phone with VIVE
- Choosing which notifications to receive on VR
- Receiving notifications while in VR
- Checking your notifications
- Editing or adding message replies (Android users)
- Unpairing your phone with VIVE
- What types of phone notifications can I receive on VIVE Pro?
- Can I receive notifications from more than one phone on VIVE Pro?
- What features of the VIVE phone app are not supported in the iOS version?
Using the mounting kit
For best results, install the base stations using a mounting kit. If you previously bought first-generation VIVE hardware, the mounting kit is provided as an in-box item. Otherwise, you can separately purchase a similar mounting kit from a third-party supplier.
Note: You will need a screwdriver or drill to install the mounts. Ask a professional for help when using power tools.
Mark where you want to install each of the mounts on your wall, and then screw the mounts in.
When mounting on concrete or drywall, first drill ¼ inch holes and insert anchors before screwing mounts in.
- Rotate the base station to screw it onto the threaded ball joint. Do not screw the base station all the way in, only enough to be stable and oriented correctly.
Tighten the wingnut to the base station to secure it in place.
- To adjust the angle of the base station, loosen the clamping ring while carefully holding the base station to prevent it from falling.
Tilt the base station toward the play area.
Make sure it has an unobstructed view of the other base station. Each base station has a 120-degree field of view. They should be angled down between 30 and 45 degrees.
To fix the angle of the base station, tighten the clamping ring back in.
Attach the power cable to each base station.