What do the error codes and messages mean? What can I do?
Check the error code associated with the issue, and then try to resolve the error with the suggested steps.
Error code | Issue | Steps to resolve issue |
---|---|---|
100 | Unable to create log. Check available disk space. | Free up some space on your hard drive so the log file can be created. |
120, 430 | Required files not found. Check installation. | Some necessary files are missing. Re-install the VIVE Streaming software on your computer. |
200 | License expired. | Your beta license has expired. Contact HTC to obtain a new one or exit beta. |
310, 320 | Graphics driver out of date. Update graphics driver. | Update the driver of your graphics card to the latest version. |
311 | Encoder initialization failed. | Update the driver of your graphics card to the latest version. |
330 | No supported GPU found. |
|
340 | No VIVE Streaming driver found. |
|
440 | Unable to initialize audio. | Set the default audio device sample rate to 44.1K or 48K.
|
450 | Failed to bind to port. | The required network ports for
VIVE Streaming are currently occupied. Restart VIVE Streaming. If the error message still appears, do the following:
|
501 | USB connection too slow. Use USB 3.0 or higher. | For wired streaming, it's strongly recommended to use USB 3.0 or higher.
If the problem persists, try a different port on your computer. |
601 | Missing frames. | There is a problem with the connection between the headset and computer. Try these:
|
Error code | Issue | Steps to resolve issue |
---|---|---|
003 | Cannot copy files. | Run the VIVE Streaming installer again. |
101 | Unable to register driver with SteamVR. |
|
102 | SteamVR configuration not found. SteamVR is required for VIVE Streaming. |
If the problem persists, select the Force install without checking SteamVR option in the VIVE Streaming Hub Installer dialog before clicking Retry. Force install without checking SteamVR is only available in VIVE Streaming Hub Installer version 1.0.0.11 or later. Download the latest version from https://dl.vive.com/vshubpc. |
103 | Unable to download VIVE Streaming installation packages due to network connectivity issues. |
|
Error code | Issue | Steps to resolve issue |
---|---|---|
912 | Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Streaming software is installed on the computer (https://dl.vive.com/vshubpc). | Select
OK to retry. If the problem persists, do these:
|
921 | Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again. | VIVE Streaming failed to receive video frames and timed out after multiple retries. Try these:
|
931 | Driver not found. Driver not detected. Check your computer and try again. |
|
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