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Headset and headphones
- About the VIVE Cosmos Elite headset
- Putting on the VIVE Cosmos Elite headset
- Can I wear prescription glasses while using the headset?
- Adjusting the IPD on the headset
- Flipping up the visor
- Connecting a USB device to VIVE Cosmos Elite
- Removing or reattaching the face cushions
- Removing the front and back pads
- Reattaching the front and back pads to the headset
- Reattaching the headset cable strip to the back pad
- Detaching the top strap from the headset band
- Attaching the top strap to the headset band
- Replacing the front cover
- What does the status light on the headset mean?
Product care and maintenance
- About the VIVE base stations
- Installing the base stations
- Tips for setting up the base stations
- Using the mounting kit
- Updating base station firmware via Bluetooth
- Updating base station firmware via cable connection
- What does the status light on the base stations mean?
- What should I do if any of the base stations is not detected?
- Can Base Station 1.0 be used with SteamVR Base Station 2.0?
- Which VIVE hardware is compatible with my base stations?
- Is accidental base station damage covered by warranty?
- About the VIVE controllers
- Charging the controllers
- Turning the controllers on or off
- Pairing the controllers with the headset
- Attaching the lanyards to the controllers
- Updating controller firmware
- What does the status light on the controllers mean?
- What should I do if a controller is not tracked?
- How do I know which controller is not tracked?
- What can I do if the controller trackpad is oversensitive?
- What should I do if my controller won't turn on?
- The controller automatically turns off. What should I do?
- How do I recover my controller after an interrupted update?
- What is the play area?
- Planning your play area
- Choosing the play area
- Setting up VIVE Cosmos Elite for the first time
- Setting up a standing-only play area
- Setting up a room-scale play area
- Verifying your setup
- After setting up, how do I turn the VIVE system on?
- What is the recommended space for the play area?
- Can I include space occupied by furniture for the play area?
- Can seated/standing-only experiences work at room scale?
- How do I fix download errors during VIVE Setup installation?
- I can't complete the room setup. What should I do?
- System Dashboard
- Changing the Chaperone settings
- How can I capture screenshots in VR?
- Disabling Volume limit
- Enabling motion compensation
- What is motion compensation?
- Updating the firmware
- Troubleshooting VIVE Cosmos Elite
- Joining the VIVE Cosmos Elite beta program
- Seeing real surroundings
- What do the error codes and messages mean? What can I do?
How do I prepare the headset before returning it for repair?
Before sending in the VIVE Cosmos Elite headset for repair, remove the accessories below. Keep them in a safe place. You'll need to reassemble them when you get your headset back.
Follow these steps to remove the accessories from the headset:
- While holding the visor with one hand, lift the headset band.
Remove the front and back pads.
Removing the front and back pads.
Once the pads are removed, the headset strap and cable strap can be loosened from the back of the headset.
Remove the top strap.
Follow the steps in Detaching the top strap from the headset band, but do not reattach the front and back pads.
Remove the face cushion frame.
Gently pull on any side of the frame starting from the bottom, and then pull one side at a time on the top.Important: Avoid pulling or squeezing on the sides of the frame to prevent damage.
Unplug and remove the headset cable.
- Remove the side cushions then followed by the on-ear headphones. See Detaching the on-ear headphones from the headset band.
Remove the audio cable.
To remove, gently pull from the audio cable connector. When the cable comes free of the groove, rotate the audio jack counterclockwise, and then unplug from the headset.
- Remove the front cover. Follow steps 1 to 3 in Replacing the front cover.
After removing the accessories, the headset should look like this:
Pack it carefully and send it for repair.
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