What do the error codes and messages mean? What can I do?

Question

Accepted Answer

Check the error code associated with the issue, and then try to resolve the error with the suggested steps.

Error code	Issue	Steps to resolve issue
`100`	Unable to create log. Check available disk space.	Free up some space on your hard drive so the log file can be created.
`120`, `430`	Required files not found. Check installation.	Some necessary files are missing. Re-install the VIVE Streaming software on your computer.
`200`	License expired.	Your beta license has expired. Contact HTC to obtain a new one or exit beta.
`310`, `320`	Graphics driver out of date. Update graphics driver.	Update the driver of your graphics card to the latest version.
`311`	Encoder initialization failed.	Update the driver of your graphics card to the latest version.
`330`	No supported GPU found.	Check the What are the system requirements? and see if your computer's GPU meets the minimum requirements. If your laptop is using an NVIDIA graphics card, make sure the VIVE Streaming server is running on dGPU instead of iGPU. Open the NVIDIA Control Panel, and then go to Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor.
`340`	No VIVE Streaming driver found.	The VIVE Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Streaming is not blocked. VIVE Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Streaming.
`440`	Unable to initialize audio.	Set the default audio device sample rate to 44.1K or 48K. Right-click the speaker icon in the System Tray, and click Sounds. In the Playback tab, select the default device, and then click Properties. In the Advanced tab, select 16 bit, 44100 Hz (CD Quality) or 16 bit, 48000 Hz (DVD Quality) in Default Format.
`450`	Failed to bind to port.	The required network ports for VIVE Streaming are currently occupied. Restart VIVE Streaming. If the error message still appears, do the following: Open the Command Prompt window. Enter `netstat -aon \| findstr /c:7554 /c:7654 /c:9009`, and then take note of the value in the last column (e.g. 15524). Open Task Manager and go to the Details tab. In the PID column, look for the process that has the same value in step 2 and end the process. In the Command Prompt window, enter `netstat -aon \| findstr /c:7554 /c:7654 /c:9009` again and make sure these ports are no longer occupied. Restart VIVE Streaming.
`501`	USB connection too slow. Use USB 3.0 or higher.	For wired streaming, it's strongly recommended to use USB 3.0 or higher. Check that the USB cable you're using is 3.0. We recommend using the VIVE Streaming Cable. Make sure the USB cable is connected to a USB 3.0 port on your computer. Don't use a USB hub or adapter. If the problem persists, try a different port on your computer.
`601`	Missing frames.	There is a problem with the connection between the headset and computer. Try these: Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB port on your computer. If you've just updated the graphics driver, restart your computer, and try again. If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Streaming was working fine.

Error code	Issue	Steps to resolve issue
`003`	Cannot copy files.	Run the VIVE Streaming installer again.
`101`	Unable to register driver with SteamVR.	Re-install SteamVR. Launch SteamVR to complete the installation. Re-install the VIVE Streaming software.
`102`	SteamVR configuration not found. SteamVR is required for VIVE Streaming.	Re-install SteamVR. Launch SteamVR to complete the installation. Re-install the VIVE Streaming software. If the problem persists, select the Force install without checking SteamVR option in the VIVE Streaming Hub Installer dialog before clicking Retry. Force install without checking SteamVR is only available in VIVE Streaming Hub Installer version 1.0.0.11 or later. Download the latest version from https://dl.vive.com/vshubpc.
`103`	Unable to download VIVE Streaming installation packages due to network connectivity issues.	Make sure you have a reliable internet connection. Check your network security settings to make sure the connection to the host server is not being blocked. Run the VIVE Streaming installer again.

Error code	Issue	Steps to resolve issue
`912`	Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Streaming software is installed on the computer (https://dl.vive.com/vshubpc).	Select OK to retry. If the problem persists, do these: Check that the USB cable is connected to the headset and computer. Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB port on your computer. Make sure your computer's and router's firewall are not blocking connections from VIVE Streaming.
`921`	Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again.	VIVE Streaming failed to receive video frames and timed out after multiple retries. Try these: Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB port on your computer. If you've just updated the graphics driver, restart your computer, and try again. If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Streaming was working fine. In VR, quit the VIVE Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu. Then, launch VIVE Streaming again.
`931`	Driver not found. Driver not detected. Check your computer and try again.	The VIVE Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Streaming is not blocked. VIVE Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Streaming. Make sure SteamVR is updated to the latest public release.