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What do the error codes and messages mean? What can I do?

Check the error code associated with the issue, and then try to resolve the error with the suggested steps.
Error code Issue Steps to resolve issue
001 Headset is not connected.
  • Check that the headset is properly connected to your computer.
  • Use a different USB port on your computer.
  • If the issue persists, restart your computer.
002 VIVE Console needs to be restarted.
  1. Close VIVE Console.
  2. Open Task Manager.
  3. Find and select HID_Manager_Server.exe.
  4. Click End task.
  5. Restart VIVE Console.
003 DisplayPort cable is disconnected or no video stream detected.
  1. Make sure the DisplayPort cable is plugged in to the link box or converter and computer.
  2. On your computer, go to Control Panel > System and Security > System.
  3. Click Device Manager, and then click to expand the list under Universal Serial Bus controllers.
  4. Right-click Generic USB Hub (there may be more than one with the same label), and then select Properties.
  5. Click the Power Management tab, and then de-select Allow the computer to turn off this device to save power.
  6. Restart the link box or converter.
  7. Restart VIVE Console.

If the issue persists, try updating your GPU driver to the latest version.

005 Make sure front cover is firmly attached to the headset. Make sure front cover is firmly attached to the headset.
006 DisplayPort connection is not stable.
  • Try restarting the headset.
  • Try another DisplayPort port on your computer.
  • Check if your graphics card supports DisplayPort.
007, 008 ROM checksum failed. Try again after updating the software.
  1. Follow the steps to re-download and update the software.
  2. Run the firmware update again.
009 The USB cable must be connected to a USB 3.0 or higher port on the computer.
  1. Make sure the USB cable is connected to a USB 3.0 or higher port on the computer.
  2. If the USB cable is already connected to a USB 3.0 or higher port on the computer, try switching to a different USB 3.0 or higher port.
  3. If the issue persists, on your computer, go to Control Panel > System and Security > System.
  4. Click Device Manager, and then click to expand the list under Universal Serial Bus controllers.
  5. Right-click Generic USB Hub (there may be more than one with the same label), and then select Properties.
  6. Click the Power Management tab, and then de-select Allow the computer to turn off this device to save power.
  7. Restart the link box or converter.
  8. Restart VIVE Console.
010 No audio coming from the headset.
  1. In the Windows audio settings, adjust the volume level and make sure the volume is not muted.
  2. If the issue persists, in the Windows task tray, right-click the volume icon > Sounds. In the Playback tab, right-click VIVE Cosmos > Set as Default Device.
  3. If the issue persists, in the Playback tab, right-click Speaker VIVE Cosmos Multimedia Audio > Set as Default Device.
  4. If the issue persists, restart the link box or converter.
  5. If the issue persists, plug the USB cable into a different USB 3.0 port on your computer.
  6. If the issue persists, manually update the USB driver on your computer. You can also download and install official driver updates from the website of your motherboard or USB port manufacturer.
  7. If the issue persists, restart your computer.
  8. If updating your USB driver doesn't solve the issue, purchase and use another PCI-Express USB card (with Intel chipset).
100 USB hub update failed.
  1. From your computer, open the Device Manager.
  2. Under Universal Serial Bus controllers, find and right-click Generic USB Hub, and then select Properties.
  3. Click the Details tab, and then select Hardware IDs from the drop-down list.
  4. Under Values, find the following nodes:
    • VID: 0BB4, PID: 0315
    • VID: 0BB4, PID: 0323
  5. Click the Power Management tab, and then de-select Allow the computer to turn off this device to save power option.
  6. Restart your computer as well as the link box or converter.
  7. Retry the firmware update.
101 Audio update failed.
  1. Restart your computer as well as the link box or converter.
  2. Retry the firmware update.
102, 106, 107, 108 Headset firmware update failed.
  1. Restart your computer as well as the link box or converter.
  2. Retry the firmware update.
103 Controller firmware update failed.
  1. Restart your computer as well as the link box or converter.
  2. Retry the firmware update.
105 Headset not connected.
  1. Restart your computer as well as the link box or converter.
  2. Retry the firmware update.
109, 110, 111, 112 Camera firmware update failed.
  1. Restart your computer as well as the link box or converter.
  2. Retry the firmware update.
200 The headset cannot be detected. Make sure that cables are properly connected and then restart the headset. Make sure the cables between the headset, link box or converter, and computer are all properly connected and then restart the headset.
201 The headset display cannot be detected. Make sure that the headset cable is properly connected. Make sure the headset cable is properly connected.
202 Calibration data is lost. For assistance on how to fix this, contact customer care. Contact customer care.
203, 205, 206, 207 Oops! This should not happen. Re-install VIVE software to fix this. Re-install the VIVE software.
208 Update VIVE software and firmware to fix this. Update both the VIVE software and firmware.
209 The server is disconnected. Restart VIVE Console to fix this.
  1. Restart VIVE Console.
  2. If the issue persists, restart your computer.
210 The compositor is disconnected. Restart VIVE Console to fix this. Restart VIVE Console.
211 Check that your GPU driver is updated to the latest version. Make sure your GPU driver is updated to the latest version.
212, 213,214 Restart VIVE Console to fix this [error ID number]. Restart VIVE Console.
215 Please update graphics card driver. Update your graphics card driver to the latest version.
216 Please check that SteamVR was installed properly or has finished updating. Make sure SteamVR was installed properly or has finished updating.
217 SteamVR has encountered an unexpected problem. Restart VIVE Console to fix this. Restart VIVE Console.
218 The VIVE Cosmos camera is being used by another application.
  1. In WindowsPrivacy settings > Camera, make sure Allow apps to access your camera is enabled. Then, restart VIVE Console.
  2. If the issue persists, check if the VIVE Cosmos camera is occupied by another Windows application. If yes, close the application using the camera, and then restart VIVE Console.
  3. If the issue persists, restart your headset.
  4. If the issue persists, use a different USB 3.0 port on your computer. Then, restart VIVE Console.
219 The VIVE Cosmos headset can't be recognized when SteamVR is in safe mode. Disable SteamVR safe mode, and restart SteamVR. If the problem persists, do the following:
  1. Update SteamVR to version 1.10.28 or later.
  2. In SteamVR, click > Settings.
  3. Click Startup / Shutdown > Manage Add-Ons.
  4. In Manage SteamVR Add-Ons, do one of the following:
    • To the right of viveVR, click Unblock.
    • Make sure viveVR is turned On.
  5. Close SteamVR.
  6. Restart VIVE Console.
220 There is a compatibility problem with the DisplayPort connection (HDCP error)

If you're using an MSI notebook, go to MSI's technical support web page for help on how to update your notebook to the latest V-BIOS.

If you're not using an MSI notebook, submit a report using VIVE Console. In VIVE Console, go to Settings > Troubleshooting > Report issue.

221 The front cover has been changed. Restart VIVE Console to fix this. Restart VIVE Console.
222 The headset cannot be detected. Make sure the USB cable is properly connected. Make sure the USB cable is properly connected on the link box and/or computer.
223 Make sure the headset's camera firmware is updated to the latest version.
  1. Open VIVE Console.
  2. Click Firmware update > Update.
  3. Restart VIVE Console.
Submit
Thank You!