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I can't hear anything from the headphones. What can I do?

If there is no sound coming out of the headphones, go through the list below and see if it fixes the problem.
Check the following:
  • Make sure the headphones are plugged into the 3.5mm audio cable connector of the headset.
  • The volume level is not 0. See Changing Lens settings.
  • Make sure the USB cable is connected to a USB 3.0 or higher port on your computer. If the USB cable is connected to a lower-speed USB port, move and plug it to a USB 3.0 or higher port. Restart the computer and link box.
  • If the USB cable is already connected to a USB 3.0 or higher port on your computer, try switching to a different USB 3.0 or higher port. After switching, restart the computer and link box.
Submit
Thank You!