-
Getting started
-
Basics
-
Getting the most out of your glasses
-
VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing memos
- Managing VIVE AI query results
- Managing media
- Cloud backup and restore
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
-
Solutions and FAQs
-
General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the status LED stays at pulsing white and won't change to flashing white?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
- My glasses are connected to VIVE Connect but I still can't update my glasses or import media, what should I do?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
-
VIVE AI
-
Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
-
Maintenance
-
-
Appendix
What should I do if the glasses won't turn on even after charging them for a while? The status LED is also pulsing red.
If your glasses won't turn on and the status LED is pulsing red, please try the following:
- If you're wearing the glasses, take them off.
-
Long press the AI button until the status LED stops pulsing red—long press for around 12 seconds.
Tip: Make sure to check the status LED while long pressing the AI button. -
Do one of the following:
- If the status LED stops pulsing red, wait for the glasses to restart. The status LED will start pulsing white after the glasses restart.
- If the status LED doesn't stop pulsing red, release the button and go to step 4.
-
Press the capture button five times in quick succession to perform a factory reset.
Step four only works if your glasses' firmware is updated to version 1.13.999.3 or later. If step four doesn't work for you, contact customer support.
Was this helpful?
Yes
No
Submit
Thank you! Your feedback helps others to see the most helpful information.