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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing translations
- Managing memos
- Managing voice recordings
- Managing VIVE AI chats
- Managing media
- Managing your VIVE AI subscription
- Adding a live streaming account
- Cloud backup and restore
- Managing app permissions
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the white status LED stays fading in and out instead of rapidly blinking after turning on the glasses?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also blinking pink.
- My glasses are connected to VIVE Connect but I still can't update my glasses or import media, what should I do?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
- Why am I getting a Wi-Fi error when trying to import media to my Android phone?
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Maintenance
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Appendix
Personalizing VIVE AI
You can edit the
VIVE AI settings to match your personal preferences.
Setting the VIVE AI language
Important: Changing the
VIVE AI language also affects the language used by the
VIVE Connect app.
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Language.
- Select a language from the list, and then tap Set.
Setting the VIVE AI voice
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Voice.
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Select a style and set the speed.
Note: The speed setting is only available to VIVE AI Pro subscribers.
Setting the wake word
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Wake word.
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Select a wake word from the list.
If it's your first time using the wake word you selected, follow the onscreen instructions to train VIVE AI to recognize your voice.
Retraining VIVE AI to recognize your voice
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Wake word.
- Tap Retrain, and then follow the onscreen instructions.
Adding voice samples
You can record voice samples under different conditions or environments to help
VIVE AI more accurately distinguish your voice.
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Wake word.
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Turn on
Use voice samples, and then tap
.
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Tap
Add voice samples, and then follow the onscreen instructions.
If you already have existing voice samples, tap
on the upper right.
Deleting voice samples
Important: Deleting all voice samples automatically disables the
Use voice samples feature. Voice samples help
VIVE AI more accurately distinguish your voice under different conditions. We recommend keeping at least one voice sample for a better experience with
VIVE AI.
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Wake word.
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Under
Use voice samples, tap .
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Under the
Samples section, press and hold one of the voice samples until it's selected.
Select all the voice samples you want to delete.
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Tap
Delete.
- Confirm the action by tapping Delete.
Follow-up mode
After
VIVE AI responds to a question, Follow-up mode keeps it actively listening for a short period so you can ask additional questions or give another command without repeating the wake word.
Here's how to turn on Follow-up mode:
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI > Follow-up mode.
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Turn on
Follow-up mode, and then select how long you want
VIVE AI to keep listening after it responds.
Tip: You can use the touchpad to skip responses.
Gesture VIVE AI Behavior Tap once Skip ongoing response and stop listening for a follow-up prompt. Double tap Skip ongoing response and continue listening for a follow-up prompt.
Announce caller name
For incoming calls, you can have
VIVE AI announce the caller's name, if their contact information is saved on your phone.
Here's how to turn on this feature:
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Grant
VIVE Connect the necessary app permissions.
For Android users
- Go to your phone's Bluetooth® settings page.
- Find your glasses on the device list, and then make sure that VIVE Connect has permission to access your contacts and call history.
Note: You may see your glasses appear twice on the list. Turn on this option for both.For iOS users
- Go to iPhone Settings > Bluetooth.
- Find your glasses on the device list, and then tap
.
- Make sure Secure Contacts is turned on and that the relevant items are checked.
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> VIVE AI.
- Turn on Announce caller name.
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