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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing translations
- Managing memos
- Managing voice recordings
- Managing VIVE AI chats
- Managing media
- Managing your VIVE AI subscription
- Adding a live streaming account
- Cloud backup and restore
- Managing app permissions
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the white status LED stays fading in and out instead of rapidly blinking after turning on the glasses?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also blinking pink.
- My glasses are connected to VIVE Connect but I still can't update my glasses or import media, what should I do?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
- Why am I getting a Wi-Fi error when trying to import media to my Android phone?
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Maintenance
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Appendix
Managing your VIVE AI subscription
A
VIVE AI subscription gives you access to different AI features such as
VIVE AI Notes and live translation. A subscription entitles you to credits that you can consume every month.
Viewing your current subscription usage
- Launch VIVE Connect on your phone.
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Tap
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- Scroll down to Account and support, then tap Subscription.
- Check Current usage to see the status of your VIVE AI credits and custom AI button actions.
Topping up your VIVE AI credits
- Launch VIVE Connect on your phone.
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Tap .
- Scroll down to Account and support, then tap Subscription.
- Scroll to Current usage, then tap VIVE AI Credit.
- Tap Top up now.
- Choose a top-up option and complete the transaction.
Changing your subscription plan
- Launch VIVE Connect on your phone.
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Tap .
- Scroll down to Account and support, then tap Subscription.
- Tap Subscription details.
- Choose a plan and complete the transaction.
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