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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing translations
- Managing memos
- Managing voice recordings
- Managing VIVE AI chats
- Managing media
- Managing your VIVE AI subscription
- Adding a live streaming account
- Cloud backup and restore
- Managing app permissions
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the white status LED stays fading in and out instead of rapidly blinking after turning on the glasses?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also blinking pink.
- My glasses are connected to VIVE Connect but I still can't update my glasses or import media, what should I do?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
- Why am I getting a Wi-Fi error when trying to import media to my Android phone?
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Maintenance
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Appendix
Managing voice recordings
- First-time users of VIVE AI Notes automatically receive free transcription minutes that are consumed depending on the length of recordings.
- VIVE AI Notes supports multiple languages. For the full list, see Supported languages for VIVE AI Notes.
Importing voice recordings
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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On the
VIVE AI screen
, tap
Voice recordings.
If your glasses contain any voice recordings, a notification appears on top of the screen.
- Tap Import > Connect.
Transcribing voice recordings using VIVE AI Notes
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap the recording you want to transcribe.
- Tap Transcript.
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Select the transcription language, and then tap
Transcribe.
For the list of available languages, see Supported languages for VIVE AI Notes.
Generating an AI summary using VIVE AI Notes
VIVE AI Notes can provide a summary of your meetings and conversations, complete with details such as the date, participants, key points, and action items.
You can only generate an AI summary for voice recordings that have already been transcribed. For details, see Transcribing voice recordings using VIVE AI Notes.
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap the recording you want to summarize.
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Tap
.
Translating an AI summary
You can translate the AI summary of your conversation to different languages.
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap the recording with the summary you want to translate.
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Tap
>
.
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Select a language from the list, and then tap
Translate.
Note: The number of available languages depends on your subscription type. For details, see Supported languages for VIVE AI Notes.
Renaming a voice recording file
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap a recording from the list.
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Tap
> Rename.
- Enter a new name, and then tap Confirm.
Sharing voice recording files
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap a recording.
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Tap
> Share.
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Select the files you want to share.
You can share the audio (.aac), transcript (.pdf), and/or the original summary (.pdf).
To share a translated summary, see Sharing a translated AI summary.
- Tap Next, and then select the app you want to use for sharing.
to start sharing your selected files.
Sharing a translated AI summary
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap a recording.
-
Tap
.
- Select the translation language from the dropdown list.
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Tap the button beside the dropdown list to set the format of the summary.
: Show the summary in only the translated language.
: Show the summary in both the original and translated languages.
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Tap
> Share summary, and then select the app you want to use for sharing.
The translated summary is shared as a .pdf file.
Deleting voice recording files
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap a recording.
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Tap
> Delete.
- Confirm the action by tapping Delete.
to delete your selected files.
Deleting translated AI summaries
- Launch VIVE Connect on your phone.
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On the
VIVE AI screen
, tap
Voice recordings.
- Tap a recording.
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Tap
>
> Delete translation.
- Select the translations you want to delete.
-
Tap
Delete.
- Confirm the action by tapping Delete.
Configuring the voice recording settings
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Connect your
VIVE Eagle to
VIVE Connect.
For details, see Connecting your glasses.
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Tap
> Media.
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Scroll to
Voice recording, then do any of the following.
Option Description Turn on continuous recording By default, voice recording automatically stops once you take off your glasses. You can turn on this setting to ensure that your recording is not interrupted even if you remove your glasses for a few minutes.
The maximum duration is 5 minutes. Make sure to put on your glasses before the time lapses to prevent stopping your recording.
- Turn on Continuous recording.
- Tap
.
- Select a duration.
Turn on the recording LED You can help protect the privacy of the people around you by turning on the capture LED to notify them that you are recording.
Turn on Recording indicator.