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Getting started
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Basics
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Getting the most out of your glasses
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VIVE Connect app
- About VIVE Connect app
- Pairing and unpairing your glasses
- Connecting and disconnecting your glasses
- Setting the AI button behavior
- VIVE AI screen
- Personalizing VIVE AI
- Managing translations
- Managing memos
- Managing voice recordings
- Managing VIVE AI chats
- Managing media
- Managing your VIVE AI subscription
- Adding a live streaming account
- Cloud backup and restore
- Managing app permissions
- Setting an auto turn off timer
- Locating your glasses
- Updating the VIVE Eagle firmware through VIVE Connect
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Solutions and FAQs
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General
- Can I use VIVE Eagle without VIVE Connect?
- Can I use VIVE Eagle while charging?
- Can I use a power bank to charge the VIVE Eagle?
- Can I use VIVE Eagle on a plane?
- Can I use VIVE Eagle in another country?
- Can I use VIVE Eagle while driving or cycling?
- Can VIVE Eagle access my phone contacts?
- How do I forget VIVE Eagle from my phone?
- What should I do if I see the message "Clear existing pairing data"?
- I'm planning to change the phone I use with VIVE Eagle, what should I do?
- What should I do if I can't answer incoming calls from the LINE app?
- What should I do if the white status LED stays fading in and out instead of rapidly blinking after turning on the glasses?
- What should I do if the glasses won't turn on even after charging them for a while? The status LED is also blinking pink.
- My glasses are connected to VIVE Connect but I still can't update my glasses or import media, what should I do?
- While setting up the glasses, a "Go to phone's Bluetooth settings" message keeps appearing but I don't see my VIVE Eagle in the list, what should I do?
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VIVE AI
- How can I make VIVE AI do what I ask?
- Why doesn't VIVE AI tell me the weather conditions when I ask?
- What should I do when VIVE AI responds with "Something went wrong, please try again" or "Sorry, can't connect to the server, please try again"?
- How can I get VIVE AI to play music on my Android phone?
- I'm a Samsung phone user. How can I get VIVE AI to work with a different phone assistant?
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Media
- Can I set the resolution and orientation of my photos and videos?
- What happens when I run out of storage or battery while recording?
- What is the maximum length of videos that I can record with the VIVE Eagle?
- Where is my media saved?
- Does VIVE Eagle retain my media when I disconnect or unpair it from my phone?
- How can I turn off the camera when I'm not using it?
- I've already turned up the volume but it's still too low, what should I do?
- What should I do if I can't play music on VIVE Eagle?
- Why am I getting a Wi-Fi error when trying to import media to my Android phone?
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Maintenance
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Appendix
Using live translation
You can use live translation to translate a conversation or ongoing speech.
- Launch VIVE Connect on your phone.
-
On the
VIVE AI screen
, tap
Live translation.
Note: If it's your first time using this feature, you must read and agree to the Terms and privacy notice. -
Set the input and output languages.
- Them: This is the input language of the speaker or the person you're talking to.
- Me: This is the output language that their speech will be translated to.
Note: The number of available languages and your access to multiple language translation depends on your subscription type. For details, Supported languages for live translation.Tip: Under Them, you can select Auto detect in case you are unsure of the input language or are expecting to translate multiple languages. This option is only available to VIVE AI Pro subscribers. -
Set the translation mode.
- Conversation
: This mode lets you translate a conversation between you and another person.
- Listening
: This mode lets you listen for and translate any ongoing speech.
Tip:- You can tap
to split the screen, so both you and the person opposite you can read the live translation.
- You can also set the size of the translated text by tapping
and then moving the font size slider.
- Conversation
-
Set the audio playback device.
Tap
, then turn on your preferred translation playback device.
- Play from glasses
: You will hear the translation from your glasses.
- Play from phone
: You will hear the translation from your phone.
You can turn on both options to play the translation from both your phone and your glasses.
- Play from glasses
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When you're ready to translate, tap
.
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When you're done, tap
.
Note:- If you still want to continue your current translation session, tap
.
- If you want to end your session, tap
, then
End session. The transcript will automatically be saved to your history.
- If you still want to continue your current translation session, tap
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