Why can’t I download VR content that I purchased on VIVEPORT?
Important: You need to download
VIVE software from
www.vive.com/setup/. After installing, you can access the
VIVEPORT desktop app on your computer.
VIVE makes sure that the VR content you want to download is compatible with your
Windows environment. If the content doesn't support your
Windows environment, you won't be able to download the content.
Please note that it's not VIVEPORT but the VR content developer or publisher that decides which Windows environment is compatible with the VR content. Before making the purchase, it's important that you're aware of your Windows environment.
If you're not otherwise experiencing a compatibility issue, there's a chance that your purchase wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your HTC Account. On the Library tab, select the VR content, and then click Download.