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How do I pair my new phone to VIVE Flow or factory reset VIVE Flow?

You need to factory reset VIVE Flow to pair it with your new phone. Follow the steps below to factory reset VIVE Flow from the VIVE app.
  1. Plug in VIVE Flow to a power source. See Connecting to a power source.
  2. On your current phone that is paired with VIVE Flow, open the VIVE app.
    Note: Make sure your phone and VIVE Flow are connected through Bluetooth.
  3. Under Headset, tap your VIVE Flow.
  4. Tap Reset headset.
  5. On your new phone, follow the steps in Setting up VIVE Flow to set up VIVE Flow with your new phone.
If you lost your phone or deleted the VIVE app, you can still factory reset VIVE Flow by using the hardware buttons on VIVE Flow.
  1. Plug in VIVE Flow to a power source. See Connecting to a power source.
  2. Wear VIVE Flow, and then press and hold the Headset, Volume up, and Volume down buttons until you see the Reset headset window.
  3. Look and hover on Erase all data until the button is selected.
  4. Confirm that you want to do a factory reset.
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