Nothing's in my cart
Getting the most out of your VR glasses
- About VIVE Flow
- About the phone controller
- Adjusting the diopter dial
- Connecting to a Wi-Fi network
- Changing boundary size
- Turning on blue light filter
- Changing preferred way to hold phone
- Turning on Passenger mode
- Mirroring your phone on VIVE Flow
- Taking screenshots and screen recordings
- Copying screenshots and screen recordings to your computer
- Copying files from your computer to VIVE Flow
- Playing videos from local storage
- Casting your screen
- Seeing real surroundings (Passthrough)
- Pairing Bluetooth devices
- Uninstalling content
- Installing system and firmware updates
- About cleaning and disinfecting VIVE Flow
- What phones can I use with VIVE Flow?
- Why can't I see anything in front of me?
- How can I optimize tracking in my space?
- What can I do if the phone controller doesn't work?
- What can I do if the phone controller is not responsive or lags?
- Why can't VIVE Flow find my phone as a Wi-Fi hotspot?
- What should I do when the phone controller disappears or doesn't work in VR?
- What do I do if VIVE Flow suddenly loses power when using the phone controller as a power source?
- What does the Headset button do?
- What does the status light on VIVE Flow mean?
- How do I pair my new phone to VIVE Flow or factory reset VIVE Flow?
- Why can't I watch 360-degree YouTube videos in Phone mode?
- How do I answer my phone when using VIVE Flow?
- Why can't I open Google Assistant in Phone mode?
- What should I do if I can't grant permission for Accessibility Services ?
- My phone supports phone mirroring, why doesn't Phone mode work?
- Why can't Miracast be detected on my HTC, Samsung, or Oppo phone?
- Where do I find the VIVE app accessibility services setting on my Samsung phone?
- What should I do if Phone mode crashes or doesn't work on my Xiaomi phone?
- What should I do if I can't play back my video from my phone?
- What should I do if I can't play back content from my OnePlus phone in Phone mode?
- What do I do if my VIVE Flow isn't responding?
- Why don't I see the "Special offers" popup when setting up VIVE Flow?
- Why don't I see any gifted apps in my VIVE Flow?
Why don't I see any gifted apps in my VIVE Flow?
If you've redeemed your promo code for your special offer but you don't see any of your gifted apps in the VIVE Flow Library, check the following:
- Make sure your VIVE Flow is up to date. You can check for system updates in Settings > General.
- Make sure your VIVE Flow is connected to Wi-Fi. Go to Settings > Connectivity to check your network settings
- Make sure you're logged in to VIVE Flow with the right account. You can check which account you're logged in with by selecting Profile from the lobby.
After you redeem your promo code, your gifted apps will be delivered directly to your VIVE Flow when you log in. However, after you redeem your promo code, it may take some time for the apps to appear in the Library. If you don't see any apps after redeeming your code, check the Library again after 24 hours. If you still don't see any of your gifted apps after 24 hours, contact HTC support for assistance.