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< Back to FAQs list

My headset can't be detected due to a USB port issue. What should I do?

Do the following steps to troubleshoot the issue:

  • Plug the USB cable into a different USB port to confirm if the error is due to a USB port-related issue.
    Option Description
    If you have a USB 2.0 port... Plug the USB cable into the USB 2.0 port.
    If you don't have a USB 2.0 port...
    1. Plug the USB cable into a generic USB 3.0 port.
    2. Open the SteamVR app, and then tap > Create system report.
    3. Make sure that Vive devices connect via a USB xHCI port rather than to a port from a specific manufacturer, which might have a compatibility issue with Vive.

    If the error is not resolved, your issue may not be due to USB port compatibility. For more troubleshooting suggestions, see What can I do to resolve the "‍headset not found"‍ error?.
  • Manually update the USB driver on your computer. You can also download and install official driver updates from the website of your motherboard or USB port manufacturer.

    If updating your USB driver doesn't solve the error, purchase and use another PCI-Express USB card (with Intel chipset). Based on our tests, this USB card work well with Vive:

    Inateck® 2-Port USB3.0 PCI-Express Card (Serial: KTU3FR-2O2I)

    For more information, you may refer to the SteamVR Troubleshooting page.