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Why can’t I download VR content that I purchased on Viveport?

Important: You need to download Vive software from www.vive.com/setup. After installing, you can access the Vive desktop app on your computer and the Viveport panel in VR.
Vive makes sure that the VR content you want to download is compatible with your Windows environment. If the content doesn't support your Windows environment, you won't be able to download the content.

Please note that it's not Viveport but the VR content developer or publisher that decides which Windows environment is compatible with the VR content. Before making the purchase, it's important that you're aware of your Windows environment.

If you're not otherwise experiencing a compatibility issue, there's a chance that your purchase wasn’t updated correctly due to poor network connection. Try to sign out and sign back in to your HTC Account. On the Downloads tab in the Library, find the VR content and click Download.