What do the error codes and messages mean? What can I do?

Table 1. VIVE Business Streaming console
Error code	Issue	Steps to resolve issue
`100`	Unable to create log. Check available disk space.	Free up some space on your hard drive so the log file can be created.
`120`, `430`	Required files not found. Check installation.	Some necessary files are missing. Re-install the VIVE Business Streaming software on your computer.
`200`	License expired.	Your beta license has expired. Contact HTC to obtain a new one or exit beta.
`310`, `320`	Graphics driver out of date. Update graphics driver.	Update the driver of your graphics card to the latest version.
`311`	Encoder initialization failed.	Update the driver of your graphics card to the latest version.
`330`	No supported GPU found.	If you're using a laptop, make sure the VIVE Business Streaming server is running on dGPU instead of iGPU. Open the NVIDIA Control Panel, and go to Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor.
`340`	No VIVE Business Streaming driver found.	The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked. VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming.
`440`	Unable to initialize audio.	Set the default audio device sample rate to 44.1K or 48K. Right-click the speaker icon in the System Tray, and click Sounds. In the Playback tab, select the default device, and then click Properties. In the Advanced tab, select 16 bit, 44100 Hz (CD Quality) or 16 bit, 48000 Hz (DVD Quality) in Default Format.
`501`	USB connection too slow. Use USB 3.0 or higher.	VIVE Business Streaming requires USB 3.0 or higher for wired streaming. Check that the USB cable you're using is 3.0. We recommend using the VIVE Streaming Cable. Make sure the USB cable is connected to a USB 3.0 port on your computer. Don't use a USB hub or adapter. If the problem persists, try a different USB 3.0 port on your computer.
`601`	Missing frames.	There is a problem with the connection between the headset and computer. Try these: Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB 3.0 port on your computer. If you've just updated the graphics driver, restart your computer, and try again. If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine.

Table 2. VIVE Business Streaming installer
Error code	Issue	Steps to resolve issue
`003`	Cannot copy files.	Run the VIVE Business Streaming installer again.
`101`	Unable to register driver with SteamVR.	Re-install SteamVR. Launch SteamVR to complete the installation. Re-install the VIVE Business Streaming software.
`102`	SteamVR configuration not found. SteamVR is required for VIVE Business Streaming.	Re-install SteamVR. Launch SteamVR to complete the installation. Re-install the VIVE Business Streaming software.
`103`	Unable to download VIVE Business Streaming installation packages due to network connectivity issues.	Make sure you have a reliable internet connection. Check your network security settings to make sure the connection to the host server is not being blocked. Run the VIVE Business Streaming installer again.

Table 3. VIVE Business Streaming app in headset
Error code	Issue	Steps to resolve issue
`912`	Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Business Streaming software (https://dl.vive.com/vbspc) is installed on the computer.	Select OK to retry. If the problem persists, do these: Check that the USB cable is connected to the headset and computer. Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB 3.0 port on your computer.
`921`	Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again.	VIVE Business Streaming failed to receive video frames and timed out after multiple retries. Try these: Unplug the USB cable from your computer and then plug it again. Unplug the USB cable from your computer and plug it to a different USB 3.0 port on your computer. If you've just updated the graphics driver, restart your computer, and try again. If this error appears after updating the graphics driver, try to roll back to the driver version where VIVE Business Streaming was working fine. In VR, quit the VIVE Business Streaming app by pressing the VIVE button on the controller, and then selecting X at the top-right corner of the menu. Then, launch VIVE Business Streaming again.
`931`	Driver not found. Driver not detected. Check your computer and try again.	The VIVE Business Streaming driver may be blocked by SteamVR. In SteamVR settings, go to Startup/Shutdown. Show the Advanced Settings, and then click Manage Add-Ons. Make sure VIVE Business Streaming is not blocked. VIVE Business Streaming is not registered properly to SteamVR. Close SteamVR, and then restart VIVE Business Streaming.