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What do the error codes and messages mean? What can I do?
Check the error code associated with the issue, and then try to resolve the error with the suggested steps.
Error code | Issue | Steps to resolve issue |
---|---|---|
100 | Unable to create log. Check available disk space. | Free up some space on your hard drive so the log file can be created. |
120, 430 | Required files not found. Check installation. | Some necessary files are missing. Re-install the VIVE Business Streaming software on your computer. |
200 | License expired. | Your beta license has expired. Contact HTC to obtain a new one or exit beta. |
310, 320 | Graphics driver out of date. Update graphics driver. | Update the driver of your graphics card to the latest version. |
311 | Encoder initialization failed. | Update the driver of your graphics card to the latest version. |
330 | No supported GPU found. | If you're using a laptop, make sure the
VIVE Business Streaming server is running on dGPU instead of iGPU.
Open the NVIDIA Control Panel, and go to Manage 3D settings. In the Global Settings tab, set Preferred graphics processor to High-performance NVIDIA processor. |
340 | No VIVE Business Streaming driver found. |
|
440 | Unable to initialize audio. | Set the default audio device sample rate to 44.1K or 48K.
|
501 | USB connection too slow. Use USB 3.0 or higher. |
VIVE Business Streaming requires USB 3.0 or higher for wired streaming.
If the problem persists, try a different USB 3.0 port on your computer. |
601 | Missing frames. | There is a problem with the connection between the headset and computer. Try these:
|
Error code | Issue | Steps to resolve issue |
---|---|---|
003 | Cannot copy files. | Run the VIVE Business Streaming installer again. |
101 | Unable to register driver with SteamVR. |
|
102 | SteamVR configuration not found. SteamVR is required for VIVE Business Streaming. |
|
103 | Unable to download VIVE Business Streaming installation packages due to network connectivity issues. |
|
Error code | Issue | Steps to resolve issue |
---|---|---|
912 | Unable to connect. Check your network and host, and then try again. Also, make sure VIVE Business Streaming software (https://dl.vive.com/vbspc) is installed on the computer. | Select
OK to retry. If the problem persists, do these:
|
921 | Frame loss timeout. Frames timed out or were lost. Check the network and your computer, and try again. | VIVE Business Streaming failed to receive video frames and timed out after multiple retries. Try these:
|
931 | Driver not found. Driver not detected. Check your computer and try again. |
|
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