VIVE Pro/VIVE Pro Eye FAQ
Why am I not receiving phone notifications in my headset?
Phone notifications such as calls, text messages, and calendar events from your phone need to be transmitted through
Bluetooth® to your computer via the wired link box before you can see them on your headset display.
Connect the original link box that came with your headset back to your computer. You just need to connect it to your computer's USB port and plug in its power adapter. If you're using VIVE Pro/VIVE Pro Eye, you will also need to power on its link box. You should then be able to see phone notifications on your headset display.
Note: Make sure not to connect the
DisplayPort cable to the link box of
VIVE Pro/VIVE Pro Eye. The PCIe
WiGig card and wireless link box handle the video signal, and if you plug in the
DisplayPort cable as well, your computer might get confused. When the cable is connected, the headset may not show anything on its display.
Why can't I update or configure my base stations wirelessly in the SteamVR app?
Important: Make sure you have
SteamVR app version 1533664367 or later installed on your computer.
The
SteamVR app on your computer communicates with the base stations through
Bluetooth. You need the original link box to be able to update the base stations' firmware or configure its settings.
Connect the original link box that came with your headset back to your computer. You just need to connect it to your computer's USB port and plug in its power adapter. If you're using VIVE Pro/VIVE Pro Eye, you will also need to power on its link box.
Note: Make sure not to connect the
DisplayPort cable to the link box of
VIVE Pro/VIVE Pro Eye. The PCIe
WiGig card and wireless link box handle the video signal, and if you plug in the
DisplayPort cable as well, your computer might get confused. When the cable is connected, the headset may not show anything on its display.
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