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青岛小哥2016-9-15 16:30

你好刚刚下载了最新的 VIVE软件每次下载到6.15MB 自动停止下载同时弹出对话框要求关闭程序下载请问是什么情况怎么解决？

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HTC Vive2016-9-16 07:23

您好，很抱歉让您遇见这个问题。

想请您先试著关掉防毒软体与防火墙，再次测试看看是否可以成功下载。
若还是不行，也要请您按照下文的操作方式，蒐集您电脑上的错误日志报告给我们，我们较好尽快分析您电脑上所遇见的问题：https://www.vive.com/cn/forum/chat.php?mod=viewthread&tid=1561

未来，我们醒着作梦。

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青岛小哥2016-9-16 22:28

日志已经发送关闭防火墙依然无法解决怎么办啊？还有卸载了STEAM 从新安装了一边之后驱动程序无法识别了我的系统是WIN7 64 现在电脑无法识别头盔了怎么办？

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HTC Vive2016-9-19 17:56

青岛小哥发表于 2016-9-16 22:28
日志已经发送关闭防火墙依然无法解决怎么办啊？还有卸载了STEAM 从新安装了一边之后驱 ...

您好，内部开发人员已经在检视您寄过来的log了，将尽快再提供您建议的解决方式。

未来，我们醒着作梦。

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青岛小哥2016-9-20 22:17

HTC Vive 发表于 2016-9-19 17:56
您好，内部开发人员已经在检视您寄过来的log了，将尽快再提供您建议的解决方式。
...

从新安装了 VIVE 依然无效下载到6.15MB 自动停止

而且现在出现新问题无法识别头盔提示错误代码 308 请问怎么解决啊

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青岛小哥2016-9-20 22:40

HTC Vive 发表于 2016-9-16 07:23
您好，很抱歉让您遇见这个问题。

想请您先试著关掉防毒软体与防火墙，再次测试看看是否可以成功下载。

SteamVR System Report created Tue Sep 20 22:39:00 2016

<Report>
SteamVR Version: 1473196558
SteamVR Date: 2016-09-07
Steam: 公开
Steam Branch:
Tracking: 无驱动
OS: Windows 7
OS Version: 6.1.0.7600
Direct Mode Vendor: NVIDIA
Direct Mode Version: 372.70
Admin: No
</Report>

<Displays>
DeviceName: \\.\DISPLAY1
DeviceDirectMode: No
DevicePrimary: Yes
DeviceRect: 2560x1440 @ (0, 0)
DeviceString: NVIDIA GeForce GTX 1080
DeviceID: PCI\VEN_10DE&DEV_1B80&SUBSYS_37021458&REV_A1
DeviceKey: \Registry\Machine\System\CurrentControlSet\Control\Video\{1F5232CB-65F4-48F7-876F-2F952B67C41A}\0000
DeviceMonitorCount: 1
Monitor 0 DeviceName: \\.\DISPLAY1\Monitor0
Monitor 0 DeviceString: ͨ�ü��弴�ü��
Monitor 0 DeviceID: MONITOR\SAM0C4D\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002
Monitor 0 DeviceKey: \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0002

DeviceName: NvAPI
DeviceDirectMode: Yes
DevicePrimary: No
DeviceRect: 2160x1200 @ (0, 0)
DeviceString: NVIDIA Direct Mode
DeviceID:
DeviceKey:
DeviceMonitorCount: 0

</Displays>

<Devices>
</Devices>

<USB>
[HostController] Ó¢ÌØ¶û(R) USB 3.1 ¿ÉÀ©Õ¹Ö÷»ú¿ØÖÆÆ÷
Manufacturer: Intel(R) Corporation, Provider: Intel(R) Corporation, 2016/2/8, 15.2.30.13
      Root Hub
         [Port1]
         [Port2]
         [Port3]
         [Port4]

[HostController] Ó¢ÌØ¶û(R) USB 3.0 ¿ÉÀ©Õ¹Ö÷»ú¿ØÖÆÆ÷
Manufacturer: Intel(R) Corporation, Provider: Intel(R) Corporation, 2016/6/20, 4.0.6.60
      Root Hub
         [Port1]
         [Port2]
         [Port3]
         [Port4]
         [Port5]: USB 2.0 MTT ¼¯ÏßÆ÷
            [Port1]: USB 2.0 MTT ¼¯ÏßÆ÷
                  [Port1]: USB Composite Device (VID:28DE PID:2000), Valve Software, Lighthouse FPGA RX, LHR-90E079FF
                  [Port2]: USB Composite Device (VID:0BB4 PID:2C87), MMP SDK
                  [Port3]
                  [Port4]: USB Composite Device (VID:0D8C PID:0012), C-Media Electronics Inc., USB Audio Device
                  [Port5]: USB ÊäÈëÉè±¸ (VID:0BB4 PID:2C87), HTC, HTC Vive, 207C357A5548
                  [Port6]: USB ÊäÈëÉè±¸ (VID:28DE PID:2101), Valve Software, Watchman Dongle, 789395ECCC
                  [Port7]: USB ÊäÈëÉè±¸ (VID:28DE PID:2101), Valve Software, Watchman Dongle, 06654550A3
            [Port2]: BCM20703 Bluetooth 4.1 USB Device (VID:0BB4 PID:0306), BCM920703 Bluetooth 4.1, 807ABF4A0177
            [Port3]: USB Composite Device (VID:0424 PID:274D), HTC, Hub Controller
         [Port6]
         [Port7]: USB Composite Device (VID:1532 PID:0038), Razer, Razer DeathAdder 1800
         [Port8]: USB 2.0 ¼¯ÏßÆ÷
            [Port1]: TP-LINK Wireless USB Adapter (VID:148F PID:761A), MediaTek, WiFi, 1.0
            [Port2]
            [Port3]
            [Port4]
         [Port9]
         [Port10]: USB Composite Device (VID:24AE PID:4005), Rapoo, Rapoo Gaming Keyboard
         [Port11]
         [Port12]
         [Port13]
         [Port14]
         [Port15]
         [Port16]
         [Port17]
         [Port18]
         [Port19]
         [Port20]
         [Port21]
         [Port22]
         [Port23]
         [Port24]
         [Port25]
         [Port26]

</USB>

<Logs>
C:/Program Files (x86)/Steam/logs/vrserver.txt is not available.

C:/Program Files (x86)/Steam/logs/vrmonitor.txt is not available.

C:/Program Files (x86)/Steam/logs/vrclient_vrmonitor.txt is not available.

C:/Program Files (x86)/Steam/logs/vrcompositor.txt is not available.

C:/Program Files (x86)/Steam/logs/vrclient_vrcompositor.txt is not available.

C:/Program Files (x86)/Steam/logs/firmware_update.txt is not available.

C:/Program Files (x86)/Steam/logs/vrserver.previous.txt is not available.

C:/Program Files (x86)/Steam/logs/vrdashboard.txt is not available.

</Logs>

<Configuration>
Runtime Directory: F:\Program Files (x86)\Steam\steamapps\common\SteamVR\
Log Directory: C:\Program Files (x86)\Steam\logs
Config Directory: C:\Program Files (x86)\Steam\config
</Configuration>

<ConfigFile>
C:/Program Files (x86)/Steam/config/steamvr.vrsettings is not available.
</ConfigFile>

<LighthouseDB>
</LighthouseDB>

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